FAQ Careington

Here is our most Frequently Asked Questions


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The company that provides your coverage (either your employer or health plan) determines your out-of-pocket costs. Talk to your benefits manager for details.
Yes. VSP offers individual and family eye care benefits in some states. For details, visit the Vision Plans section.
Yes, with VSP, you'll save. Without coverage, an exam and prescription glasses can cost $300 or more. You'll see additional savings if your healthcare costs are paid through pre-tax payroll deductions.
Yes, if your group's VSP plan includes a copay, you will need to pay it to your doctor during your visit. Copays typically apply to both you and the dependents covered under your VSP plan. To access your copay information, log in to your vsp.com account. Then select "Benefits with VSP Network Doctors" from the left navigation.
When you visit a VSP network doctor, you'll have access to a wide selection of frames as well as lens enhancements. Examples of out of pocket expenses include:
  • Scratch-resistant coating
  • Anti-reflective coating
  • Ultraviolet (UV) protection
  • Progressive lenses
  • Blended bifocal lenses
  • Most tinted and photochromic lenses
  • Any frame valued at more than your plan's allowance
You may be eligible to receive extra savings on some of these items, so log in to your vsp.com account and check your plan information for details.
Your VSP frame benefit offers you the freedom to choose from a wide selection of frames that complement your lifestyle. If you choose a frame exceeding your plan allowance, you'll be responsible for paying the overage in addition to any applicable copays at the time of your visit.
Yes, if your group's VSP plan has coverage for contact lenses. If you choose contacts, you may not be eligible to receive any frame and lenses during the same service period. To find out if your plan allows this, log in to your vsp.com account. Then select "Benefits with VSP Network Doctors" from the left navigation.
You may go to the provider of your choice; however, you will only receive a discount by going to a participating provider.
The covered member is the VSP member—also known as the primary subscriber or enrollee. The covered member provides your VSP coverage through their group or employer.
Your member ID number is a unique number provided to you by your employer or health plan, or it could be the last four digits of your Social Security number. If you’re not sure, your eye doctor can usually access your benefit information with the last four digits of your Social Security number.
VSP offers many members the option of laser vision correction surgery to correct vision problems such as nearsightedness, farsightedness, and astigmatism. For more details, go to How to Use My Laser Vision Benefits.
There are no claim forms to complete when you see a VSP doctor. VSP network doctors contact VSP to verify your eligibility, plan coverage, and to obtain authorization for services. Upon completion of the appointment, the VSP network doctor submits the claim to VSP for processing and VSP pays the doctor directly.
You typically have twelve months from the date of service to submit for reimbursement.
We ask you to create an account on vsp.com to protect your private information. With an account, you can access your personal information that’s stored in the secure areas of our site.
After creating an account, you can view your vision benefits information, including coverage, eligibility, and copayment amounts. You can also find a VSP doctor near you who participates in your plan. And before your appointment, you can log in and print your personalized VSP Member Vision Card (ID Card). After your appointment, you can go to vsp.com to view your previous VSP doctor visits, services, and savings (when applicable).
You can either go to the Find a Doctor section of vsp.com, or you can contact Member Services.
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